PRIVACY POLICY

1. GENERAL INFORMATION
This Privacy Policy describes how carolinmarques.com (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Swiss data protection laws.

2. DATA CONTROLLER
The data controller responsible for your personal data is:

Carolin Marques by de Sousa Marques
Email: info@carolinmarques.com

3. PERSONAL DATA WE COLLECT

a) Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

b) Automatically collected data
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Time zone

  • Device information

  • Pages visited and interaction data

This is collected via cookies and similar technologies.

4. PURPOSE OF DATA PROCESSING
We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

5. LEGAL BASIS (GDPR)
We process your data based on:

  • Contractual necessity (to fulfill orders)

  • Legal obligations

  • Legitimate interests (e.g., improving services, fraud prevention)

  • Consent (for marketing or cookies, where applicable)

6. DATA SHARING
We only share your data when necessary, including with:

  • Payment providers

  • Shipping and logistics partners

  • IT and hosting providers

These third parties process data only on our behalf and in compliance with data protection laws.

7. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside Switzerland or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses.

8. DATA RETENTION
We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (e.g., accounting requirements)

9. YOUR RIGHTS (GDPR)
You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at info@carolinmarques.com

10. COOKIES
We use cookies to enhance your browsing experience and analyze website traffic.

You can manage or disable cookies through your browser settings. Where required, we will request your consent before using non-essential cookies.

11. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page.

14. CONTACT
For questions or requests regarding this Privacy Policy, please contact:
info@carolinmarques.com