Frequently Asked Questions

Will you restock items?

Generally all posted products are on stock. In case there is a product out of stock we will inform you.

Is my order and payment completed?

You will receive a confirmation once the payment is fullfilled.

What are your shipping costs?

Shipping cost depending on the destination country and postal service.

Is my country available for shipping?

We ship worldwide, it could be that some products are not shipped into the country due to legislation.

Tracking my order.

The tracking number will be visible after your order has been placed and the shipment is released.

What if I don’t receive my product?

After the shippment is relaeased you will get your tracking number to follow up. In case of non-receiving your product contact us, please via

What payment types can I use?

You can conveniently pay online with all major credit cards as well Paypal & Union Pay.

How can I return an item? accepts order cancellation within 24 hours after payment but before items are shipped. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 9.65% of the handling fee will be charged, which will be directly deducted from your refund amount;Please kindly note that the above rules do not include LABEL CUSTOMIZED ITEMS, which are NOT CANCELABLE. Deducted from your refund amount;You are able to submit a cancellation request from the order list. We will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund Balance within 3 business days.